SERVICE AGREEMENT
By purchasing, accessing, or using any digital product, DIY e-course, automation snapshot, workflow template, training material, or related service provided by Real Talk (“Provider,” “we,” or “us”), you (“User,” “Client,” or “Customer”) agree to the terms outlined below. Our digital products include DIY e-courses, automation snapshots, templates, pre-built workflows, on-demand training modules, community access, and any additional downloadable or online educational materials. These products are intended for educational use and self-implementation only and do not include custom done-for-you services unless specifically stated.
Upon purchase, you receive a single-user, non-transferable license to access and implement the materials for your personal or business use. You may not share, resell, distribute, or publicly publish these products, nor may you use the content to create competing products or trainings. White-label usage is only permitted for items explicitly sold with white-label rights. All digital product sales are final and non-refundable, as access is delivered immediately upon purchase. If you experience issues accessing your materials, we will gladly assist you.
Your purchase includes basic support such as Real Talk Community access, weekly Q&A calls with Heather, and help with accessing your materials. However, unless specified, your purchase does not include custom workflow building, one-on-one implementation, integrations, system setup, CRM management, business consulting, or advanced troubleshooting—these are available as separate services. We may update product materials periodically, and you will maintain access to updated versions of the products you purchased.
By using our materials, you agree to follow the instructions provided, maintain your CRM account in good standing, and test all workflows before using them in live business operations. We are not responsible for errors caused by improper setup, third-party platform outages, integration malfunctions, or user modifications. Results may vary and are not guaranteed, as outcomes depend on individual implementation, market conditions, and business practices. You are responsible for compliance with all relevant laws, SMS/email marketing regulations, and platform policies.
By completing your purchase, you authorize the payment in full, including recurring charges for subscription-based products if applicable. All content—videos, tutorials, workflows, templates, logos, graphics, documents, and messaging—remains the intellectual property of the Provider. Unauthorized duplication, resale, or distribution is strictly prohibited. We reserve the right to revoke access without refund for misuse, illegal activity, or violations of these terms or community guidelines.
By purchasing, you acknowledge that you have read and agree to this Service Agreement and accept full responsibility for your own implementation and results. For questions or support, you may contact us at [email protected] or visit realtalkha.live. Live support is available during the weekly Q&A with Heather every Wednesday at 11 AM EST.
SECTION 1 — Digital Products, DIY Courses & Automation Snapshots
Service Agreement
1. License & Usage Rights
By purchasing, accessing, or using any digital product, DIY e-course, automation snapshot, workflow template, training material, or related resource provided by Real Talk, Glitch / RunMyCrm services, or any affiliated service provider (“Provider”), you receive a single-user, non-transferable license for personal or business use.
You agree not to:
Share, resell, or distribute any digital product
Upload materials publicly or include them in paid programs
Replicate them to create competing products or trainings
Claim the content as your own
White-label rights are granted only on products specifically sold with white-label permissions. All digital product sales are final and non-refundable, as access is delivered immediately.
2. What’s Included vs. Not Included
Your purchase includes:
Access to purchased digital materials
Real Talk Community membership
Weekly Wednesday Q&A with Heather
Basic troubleshooting for access issues
Your purchase does not include:
Done-for-you CRM setup
Custom workflow building
Systems consulting
Business or marketing strategy
Integrations, advanced troubleshooting, or hands-on implementation
These services are available separately.
3. Product Updates
You will continue to receive access to updated versions of the digital products you purchased. Updates are released periodically at the Provider’s discretion.
4. User Responsibilities
You agree to:
Follow all instructions provided
Maintain an active CRM subscription
Test all workflows before using them in live operations
Ensure compliance with SMS/email marketing laws and platform requirements
The Provider is not responsible for issues caused by user error, platform outages, integration failures, or modifications made after delivery.
5. Payment & Authorization
By completing your purchase, you authorize the full payment, including recurring charges on subscription-based products if applicable.
All content—including videos, templates, workflows, training modules, documents, graphics, and messaging—remains the Provider’s intellectual property.
The Provider reserves the right to revoke access without refund in cases of misuse, abuse, or violation of these terms.
SECTION 2 — CRM Setup, Automation Services & Strategy Work
Terms & Conditions
1. Scope of Services
CRM setup, automation development, workflow creation, AI integrations, templates, and strategic recommendations will be delivered according to the scope outlined during your consultation or proposal.
Any request outside the original scope may require a separate quote.
2. Client Responsibilities
To ensure timely and accurate delivery, the client agrees to:
Provide accurate business details and branding assets
Grant access to CRM accounts and required platforms
Complete onboarding documents promptly
Review and approve materials in a reasonable timeframe
Notify the team of any platform changes affecting automations
Delays in providing access or information will impact project timelines.
3. Payment Terms
A 50% non-refundable deposit is required to begin work.
Remaining balance is due prior to final delivery.
Cancellations with less than 24 hours’ notice will result in forfeiture of the deposit.
Work may pause if payment fails or account access is removed.
4. Third-Party Fees
Client understands that CRM platforms such as Go High Level and integrated providers may charge:
Subscription fees
A2P 10DLC fees
Phone number hosting
Call/text usage
Email usage
AI usage fees
These costs are billed directly by the platform and are not included in Heather’s service fee.
5. Revisions & Timelines
Minor adjustments are included.
Major revisions or new builds require additional fees.
Timing depends on client responsiveness.
Automation performance improves through ongoing data collection and optimization.
6. No Guarantee of Outcomes
While best practices and proven strategies are used, results depend on multiple factors such as lead quality, consistency, offer strength, and market conditions. No specific outcome, revenue, or performance benchmark is guaranteed.
7. Data, Privacy & Security
Clients are responsible for compliance with all laws and regulations governing the handling of customer data.
Provider does not store client data outside the CRM and will only use information provided for service delivery.
8. Intellectual Property
All custom workflows, templates, and materials created remain the Provider’s intellectual property. Clients receive usage rights for their own business only. Redistribution or resale is not permitted.
9. Limitations of Liability
Provider is not liable for:
Software outages
Platform bugs
Integration failures
Lost revenue
Compliance violations
Issues arising from user modifications
The client assumes full responsibility for monitoring systems and ensuring regulatory compliance.
10. Support & Maintenance
Setup services include basic post-delivery support but do not include long-term maintenance unless the client purchases a support plan.
11. Acceptance of Terms
By booking services, paying a deposit, or granting CRM access, the client acknowledges agreement to these terms.
SECTION 3 — Real Talk Guest Participation Agreement
1. Recording & Distribution
All interviews are recorded (audio and video). Recordings may be edited for clarity and promotional use.
Episodes may be published on:
Podcast platforms
YouTube
Social media
Websites
Promotional channels
2. Rights & Usage
By participating, you grant Real Talk with Heather & Andres the non-exclusive right to edit, reproduce, distribute, and promote your appearance.
You may share the final episode or provided clips, but you may not edit them in misleading or harmful ways.
3. Promotion & Mentions
Guests may share relevant links, resources, and offers. The Real Talk team reserves the right to remove content that is inaccurate, inappropriate, or overly promotional.
4. Rescheduling
Guests may reschedule using the automated link with at least 24-hour notice. Repeated no-shows may impact future participation.
5. Content Ownership
Real Talk retains ownership of the final episode.
Guests retain ownership of their likeness and original content shared during the interview.
6. Good-Faith Participation
Guests agree to professional, respectful engagement. Hate speech, defamatory remarks, or inappropriate conduct may result in cancellation or withholding of the episode.
SECTION 4 — Privacy Policy (Guest Applications & Service Users)
1. Information Collected
We may collect:
Name and contact information
Professional title, business, and social links
Topic ideas or notes
Scheduling details
How Information Is Used
To:
Schedule and manage interviews
Communicate before/after your appearance
Feature you in episode notes and promotional materials
Deliver assets and updates
Sharing Information
2. We do not sell or trade personal information. Limited details may be shared publicly for promotional purposes related to your episode.
Data Security
Information is stored securely within our booking and communication systems.
Marketing Communications
By applying, you consent to email updates related to Real Talk. You may unsubscribe at any time.
Your Rights
You may request updates or deletion of your information at any time
SECTION 5 — Additional Disclaimers
Real Talk with Andres & Heather and any related services provide marketing systems and lead-generation tools for real estate and other professionals but do not guarantee income or transaction outcomes.
Results vary based on individual implementation and market conditions.
Testimonials represent individual experiences and do not guarantee future performance.
Third-party vendors may be recommended, but Real Talk with Andres & Heather is not responsible for their performance.
All materials are protected by copyright. Duplication or distribution without permission is prohibited.
This site is not affiliated with or endorsed by META or Facebook. All trademarks belong to their respective owners. FACEBOOK is a trademark of META, Inc
Facebook / META Disclaimer
This site is not a part of the Facebook website or META, Inc. Additionally, this site is not endorsed by Facebook in any way. FACEBOOK is a trademark of META, Inc. All respective trademarks belong to their rightful owners.
Open‑Source Software Notice (NVIDIA NemoClaw)
This application includes software developed by NVIDIA Corporation and/or its affiliates as part of the NVIDIA NemoClaw open‑source project.
NemoClaw and associated components are licensed to you under the Apache License, Version 2.0 (the “Apache 2.0 License”).
Copyright © NVIDIA Corporation and/or its affiliates.
Licensed under the Apache License, Version 2.0 (the “License”);
you may not use this file except in compliance with the License.
You may obtain a copy of the License at:
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
Third‑Party APIs and AI Models
Third‑Party Services and Terms: Real Talk (“RT”) may connect you with third‑party APIs and AI tools (such as OpenAI, Anthropic, Google, ElevenLabs, Replicate, and others). Your use of these tools is governed by each provider’s own terms of service and acceptable use policies.
Third‑Party Data Use and Training: Some AI providers may log, store, or use your inputs and outputs to improve or train their models. You are responsible for reviewing each provider’s privacy, data, and training policies. RT does not manage or control how these third parties handle your data.
Service Changes and Availability: Third‑party tools and platforms may change, discontinue, or update their services, pricing, or features at any time, with or without notice. RT is not responsible or liable for any interruptions, limitations, or changes in these third‑party services.
Real Talk with Andres & Heather, IP: All rights, title, and interest in Real Talk with Andres & Heather, RunMyCrm, Glitch; including but not limited to our; software, tools, stacks, code, workflows, media, storyline, lessons, AI-generated content, Skills, communities, technology, trademarks, and content, are owned by Real Talk with Andres & Heather.
By purchasing, accessing, or using any digital product, DIY e-course, automation snapshot, workflow template, training material, or related resource provided by Real Talk, Glitch / RunMyCrm services, or any affiliated service provider (“Provider”), you receive a single-user, non-transferable license for personal or business use.